Updated as of 8.19.2020
WE’RE HERE FOR YOU
We know that right now, it can feel challenging to make future plans. Please know the safety of our theatregoers and employees is our highest priority. We are following the lead of our city, state, and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in our theatre and offices. We are prepared to make decisions about 2021 shows in response to changing conditions.
Patrons may stay aware of updates by subscribing to our email newsletter, following us on social media, and visiting our website at TheNationalDC.com. Updates about specific shows will always be distributed to ticketholders first via email, so be sure to add email@example.com to your safe senders list, address book, and/or primary inbox to ensure you receive our messages.
VENUE SAFETY & POLICIES
We will significantly increase the frequency of cleaning and disinfecting in all public and backstage areas beyond the standard daily schedule. We invite patrons to make use of soap, paper towels, and tissues available in all restrooms. More information about specific hygiene and safety policies will be provided to patrons prior to their shows, as needed.
We want you to purchase your tickets with confidence. Please be assured we’ll always exhaust every option possible to ensure the health and safety of our audiences and staff. Our pledge to you:
- If a local or state government has any restrictions in place prohibiting events at venues such as the National Theatre, and your event is canceled, you’ll automatically receive a refund.
- If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date.
- If you have been ill or are in high-risk group, please email firstname.lastname@example.org and we will work with you to find an acceptable solution.
Please contact email@example.com with any questions or concerns; however, please note that the Box Office and administrative offices are currently closed. We appreciate your patience and understanding during this time. Those patrons who purchased tickets via other channels should contact their point of purchase directly about refund policies.